Translate »


Contact details for advice agencies

ALP Members and Other Organisations:

Organisation Address Areas of Law Who can use the service Opening Times
Community Advice and Law Service 1st Floor, Epic HouseCharles Street, LeicesterLE1 3SHTel: 0116 242 Debt and Housing Everyone in Leicester Epic House Office: 9am -5pm, Mon-Thurs, 9-4.30pm Fri. Advice Office at Leicester County Court, Monday to Friday 9.30-12.30 and 1.30-4pmOutreach Sessions:Tuesdays (alternate) at Saffron Resource Centre, 9-.30-1.00pmTel. 0116 2831765.Tuesdays and Thursdays at Citizens Advice Bureau, 9am-12pm Tel: 0844 417 1025Wednesdays at Probation Service (Cobden Street), 9.30-1pm Tel. 0116 2620400.Thursdays at Beaumont Leys Library, 9.30-1.30pm (ring CALS 0116 2421120)
Citizens Advice Bureau 3rd Floor, 60 Charles Street Leicester LE1 1FB Tel: 08444171025Mob: 0300 330 Everyone in Leicester Drop-in Monday to Friday 9am-4.30pm, No appointment required; telephone advice available.Outreach: please see attached list for community-based venues (link to excel doc)
Shelter Housing Aid and Research Project (SHARP) 13 Welford Road,Leicester LE2 HousingWelfare Benefits Everyone in Leicester Emergency drop-in and advice Monday to Friday 10-2pm
Mosaic 2 Oak Spinney ParkRatby LaneLeicester LE3 3AW Main number: 01162318720 Helpline: 0116 Community CareWelfare Benefits Disabled people and carers Helpline Monday –Thursday, 9-5pmFriday 9- 4.30pm
Age UK Clarence House, Humberstone GateLeicester LE1 3PJ0116 Community CareWelfare Benefits People over 50 years of age People over 50 yearsAdvice line: Monday –Friday, 11-4pm
Highfields Centre 96 Melbourne Road, Leicester LE2 0DS0116 Community Care, Debt,Employment, Family, Housing, ImmigrationWelfare Benefits Mainly Highfields and St Matthews residents Drop-in sessions Tuesday -Thursday 9.30 – 12.30Pre-booked appointments Monday and Wednesday
Saffron Resource Centre 432 Saffron Lane, LeicesterLE2 6SB0116 Debt, Housing and Welfare Benefits Residents in Freeman, Eyres Monsell and Aylestone Appointments availableMonday –Friday, 9-5pm
The Race Equality Centre 2nd Floor, Phoenix Yard, 5-9 Upper Brown Street, Leicester LE1 5TE0116 Housing, Immigration and Welfare Benefits Refugees Appointments: Monday -Friday 10-4pm
Somali Development Services 39 Abingdon Road, Leicester LE2 1HA0116 Debt, Housing and Welfare Benefits Refugees and other migrants Drop-in sessions, Monday –Friday 9-2pm
Bangladeshi Youth and Cultural Shomiti 30 – 32 Biddulph Street, Leicester, LE2 1BF0116 Welfare Benefits Debt Housing and Homelessness Consumer Problems Mainly Highfields residents Advice sessions by appointment onlyMon 10am-4.30pm,Thurs 10am-1pmDrop ins with Ebrahim Ali at BYCSWed 10-1, Thurs 10-1


Other Organisations

Organisation Address Area of Law Who can use the service Opening Times
Welfare Rights Service, Leicester City Council Email: Welfare Benefits Leicester Residents only Telephone advice line: 0116 454 5570Monday, Tuesday and Thursday 1-4pm
Revenues and Benefits, Leicester City Council Wellington House, 22-32 Wellington Street, Leicester LE1 0116 252 70110116 252 7006 (Housing benefits)0116 252 7005 (Council Tax) Advice for Council Tax, business rates, Housing and Council Tax Benefit Leicester residents only Monday, Tuesday, and Thursday: 8.30am – 5pmWednesdays: 9.30am – 5pmFridays: 8.30am – 4.30pm
Community Support Grant 0116 252 7955 Grants Leicester Residents only Monday – Friday, 8.30-5pmTelephone applications only
Housing Options, Leicester City Council 252 7008 Housing Leicester Residents only Advice Line: 9-5pm Monday, Wednesday and Thursday; Tuesday 1-5pm; Friday 9-4.30pmDrop-in sessions at Welford Place Mon, Wednesday ,Thursday and Friday 9-4pm;Tuesday 1-4pm Phoenix House, 1 King Street, Leicester LE1 6RN
Welfare Rights (Mental Health) Leicester Partnership Trust Bradgate Mental Health Unit, Leicester General Hospital, Gwendolen Road, Leicester LE5 4PW0116 225 6222 Welfare Benefits Telephone advice for clients with Mental Health conditions and their carers 0116 225 6222Advice line 9.30-12.30pm
Income Management Team, Leicester City Council DebtWelfare Benefits Leicester City Council Tenants only 0116 252 7007Monday to Friday 9-5pm
STAR Leicester City CouncilBeaumont LeysBraunstoneNew Parks


Saffron and Eyres Monsell

St Matthews and Highfield

Family Support Services

10 Marwood Road, LE4 2ED
1 Raven Road, LE3 1RD
291 Aikman Avenue, LE3 9PW
16 The Exchange, Eyres Monsell, LE2 9BA
St Matthews Community Centre, 10 Malabar Road, LE1 2PD
33 Belgrave Boulevard, Leicester, LE3 2JD
Tenancy Support Services Leicester City Council Tenants only 0116 45432620116 2232172

0116 2914655

0116 2293610


0116 2232094

0116 2211417